Configuring auto discovery settings

In the Auto Discover tab you can configure a recurring batch job to trigger the Autodiscover service. The service will be triggered only for servers configured with the Use Autodiscover Service option selected.
The Autodiscover service will supply the optimal Client Access Server (CAS) address for a given mailbox.
Note: The CAS is an Exchange server that handles NexJ CRM requests and acts as an intermediary to the server assigned the Mailbox Store role which hosts the mailbox NexJ CRM is attempting to access.

The Autodiscover response may contain one CAS for internal use and/or one CAS for external use. The decision to use one of the returned addresses is based on the Use Internal Client Access Servers flag which is configured per server from the Synchronization page. The returned CAS will be cached in NexJ CRM for future use and refreshed periodically, or when an unsuccessful response from a CAS indicates that a refresh might be necessary.

When the Use Autodiscover Service option is enabled for a specific server, the Autodiscover service is called for all users configured for synchronization on the server every time the global Autodiscover batch job is run. The service will also be called during any first-time set up of synchronization for a user on the server.

To configure auto discovery settings:

  1. In NexJ Admin Console, navigate to the Synchronization page.
  2. Select a server in the Targets list of the Synchronization tab.
  3. Click Configure in the Global Options field in the pane on the right side of the page.
    The Global Exchange Synchronization Options dialog opens.
    Note: These options are global and apply to all Exchange servers configured for synchronization with NexJ CRM.
  4. Click the Auto Discover tab and configure any of the following parameters:
    Start Time
    Specifies the recurring time at which the Autodiscover job will run.
    Default: midnight
    Period (in days)
    Specifies how frequently the batch job is executed.
    Default: 3 days
  5. Click OK.
You have configured auto discovery settings.