Configuring inbound calls An inbound call is an incoming call from a contact that is answered by a customer care specialist. Inbound calls are managed in the Inbound Call workspace. Configuring call script templates for inbound callsAn inbound call script template defines a workflow for users to follow when they receive calls from contacts. You create inbound call script templates to define consistent methods for handling inbound calls in your organization.Configuring reasonsConfigure a reason for a contact to call so you can specify a call script to be automatically triggered in an integrated telephony system.Parent topic: Information for business administrators
