Contact synchronization between NexJ CRM and Exchange Server

Contacts created by a user in NexJ CRM do not synchronize automatically to the user's contact list in Exchange. A user must be a member of the contact's coverage team or have the contact in the user's synchronization list in order for the contact to appear in Exchange, regardless of who created the contact. When a user is part of a contact's coverage team, the contact appears in the user's My Contacts list in the Home page in NexJ CRM. A user can add a contact to their synchronization list by right-clicking on the contact record in NexJ CRM and selecting Sync to Outlook.

Note: For more information about contact coverage, see the NexJ CRM User Guide.

Contacts are synchronized to Exchange using the following data mapping:

Table 1. Contact field mappings
NexJ CRM field	Exchange Server field
Title	Title
Full Name (calculated field)	Full name (calculated field)
First Name	First Name
Initials	Middle Name
Last Name	Last Name
Affix	Suffix
Company	Company
Position	Job Title
Notes	Notes
Default Business Communication	Business Number
Default Home Communication	Home Phone Number
Default Mobile Communication	Mobile Business Number
Default Fax Communication	Business Fax Phone Number
Default E-mail Communication	E-mail
Default Business Address	Business Address
Default Business Address City	Business Address City
Default Business Address Country	Business Address Country
Default Business Address ZIP	Business Address ZIP/Postal Code
Default Business Address State	Business Address State/Province
Default Business Address Street	Business Address Street
Default Home Address	Home Address
Default Home Address City	Home Address City
Default Home Address Country	Home Address Country
Default Home Address ZIP	Home Address ZIP/Postal Code
Default Home Address State	Home Address State/Region
Default Home Address Street	Home Address Street
Date of Birth	Birthday
Gender	Gender
Language	Language

If any of these data fields are updated in Exchange, they remain updated even if synchronization executes for changes on other fields. However, updated data fields in Exchange are lost when the corresponding data fields are updated in NexJ CRM.

For example, a contact synchronizes with a first name of "John." If the first name changes to "Jack" in Exchange, it remains "Jack" in Exchange and remains "John" in NexJ CRM. However, if the first name updates to "Joe" in NexJ CRM, it becomes "Joe" in Exchange, overriding changes when synchronization executes.