Computer telephony integration with NexJ CRM

You can integrate your telephony system with NexJ CRM in order to take advantage of the contact center functionality.

After the telephony server, the application server the NexJ application is running on, and the push redirector have been integrated, they can route, handle, and display inbound calls to NexJ CRM users.

For complete integration, you must first ensure that system prerequisites in NexJ CRM are met. Then configure your telephony system to communicate with the call:InboundCall SOA service.