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    • #12339

      Hi – I created this new Rest Service, suddenly today it started throwing this error.  I have the latest patch in our environment.  I am wondering how these are caused and what to look for in resolving these.  I am working with the provider of the service to see if anything changed on their end –


      ; 14:09:32,811 DEBUG [HTTPClient] (http-nio-7080-exec-3) HTTP request: POST https://amfamdev.service-now.com/api/now/table/incident? HTTP/1.1

      accept: application/json

      authorization: Basic QXBleEluY2lkZW50QVBJVXNlcjomM3Zob1xbUilXfWY=

      X-dynaTrace: FW1;-1;-1;-1;-1;-1;-1;-1

      Content-Type: application/json; charset=UTF-8

      Date: Wed, 06 Nov 2019 20:09:32 GMT

      Host: amfamdev.service-now.com

      Accept-Encoding: gzip, deflate

      User-Agent: NexJ/

      Connection: keep-alive

      Keep-Alive: 300

      Content-Length: 418


      ; 14:09:32,886 DEBUG [HTTPClient] (http-nio-7080-exec-3) Closing socket 1f56e45b[SSL_NULL_WITH_NULL_NULL: Socket[addr=amfamdev.service-now.com/,port=443,localport=58591]]

      ; 14:09:32,892 ERROR [amfam:serviceNow:ServiceNow] (http-nio-7080-exec-3) ServiceNow – exception: I/O error.

      nested exception is:

      javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

    • #12348
      Shahzad Qureshishahzad.qureshi

      Perhaps the SSL certificate needed for this communication expired?

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